Privacy Policy
Last updated: June 2026
Who we are
This privacy policy sets out how www.pbanimalclinic.ae uses and protects any information that you give www.pbanimalclinic.ae when you use this website.
Perfect Balance Animal Clinic may change this policy from time to time by updating this page. You should check this page periodically to ensure you are happy with any changes.
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving our services. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information we collect
We may collect the following information:
- Name
- Email address
- Phone number
- Address
- Veterinary practice details (if applicable)
- Information about your animal (species, condition, medical history, etc.)
We collect this information when you:
- Fill out a contact form
- Submit a referral form
- Communicate with us via email or phone
How we use your information
We use the information we collect to:
- Respond to enquiries and requests
- Process referral forms and provide physiotherapy services
- Communicate with veterinary professionals when necessary
- Improve our website and services
- Maintain clinical and administrative records
Cookies
A cookie is a small text file placed on your device to help the website function properly and improve user experience. Cookies help us understand how visitors use our website and allow us to improve performance and usability.
We may use cookies to:
- Analyze website traffic
- Improve website performance
- Enhance user experience
Cookies do not give us access to your computer or any personal information beyond what you choose to share.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, maps, images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, and track your interaction with embedded content if you are logged into their service.
Data security
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
However, please note that no method of transmission over the internet is 100% secure.
Data retention
We retain personal data only for as long as necessary to:
- Provide services
- Meet legal and professional obligations
- Maintain clinical records
After this period, data is securely deleted or anonymised.
What rights you have over your data
You may request:
- Access to the personal data we hold about you
- Correction of inaccurate data
- Deletion of your personal data
- Restriction of processing in certain circumstances
To exercise these rights, please contact us using the details on our website.
Where we send your data
We may share your data only when necessary:
- With referring veterinary professionals for treatment purposes
- With trusted service providers (e.g. website hosting, email systems)
- When required by law or regulatory authorities
Security
We take the security of your information seriously and have implemented appropriate measures to prevent unauthorized access, disclosure, or loss of data.
Third-party services
We may use third-party services such as website hosting, email systems, or analytics tools. These providers only process your data on our behalf and are required to keep it secure.
Spam protection
To help protect our website and forms from spam and automated abuse, we use Cloudflare Turnstile. Turnstile may collect technical information, such as your IP address and browser characteristics, to verify legitimate visitors. This information is processed in accordance with Cloudflare’s Privacy Policy: https://www.cloudflare.com/privacypolicy/ and Turnstile Privacy Policy: https://www.cloudflare.com/turnstile-privacy-policy/.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact details provided on our website.
